Errors, mishaps and accidents happen and will at times prevent Maersk from delivering the service the client expected. Sometimes, the client is right in claiming against Maersk and we become liable to pay compensation, sometimes not.
Proper Claims Handling is an essential part of providing good customer service.
Claims - What a claim is
A claim is a statement from a client in which he holds Maersk liable for a financial loss and requests compensation. The loss has typically arisen due to cargo shortage, pilferage, damage to goods, late/non-delivery of goods or other forms of breach of contract.
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